1. About Us
Hinksey Labs, Ltd. ("we," "us," "our") is a company incorporated in the United Kingdom, passionate about empowering exceptional high school students around the world. Our mission is to provide a rigorous programme that blends university-level research with practical applications. By combining mentorship from leading academics and industry experts in social impact, business, and entrepreneurship, we guide students to explore global challenges and create innovative solutions. Our registered address is The Wheelhouse, Angel Court, 81 St Clement's Street, Oxford, OX4 1AW, and our company registration number is 16075919.

2. Payment Terms
(A) Application Fee:
We do not require an application fee at this time.
(B) Enrolment Fee:
The Programme Fee referred to in clause 2(C) includes a USD 100 enrolment fee, which covers enrolment processing and onboarding - and is non‑refundable.
(C) Programme Fee:
Full payment for the programme must be completed by the deadline in your admission letter. If payment isn’t made on time, we may need to cancel your enrolment, which we’d hate to do!
(D) Scholarships:
If you’ve been awarded a scholarship, the programme fee will be reduced by the scholarship amount as outlined in your scholarship offer. Please remember that scholarships can’t be transferred, redeemed for cash, or applied retroactively, and any remaining balance is due by the payment deadline.
(E) Promotions and Discounts:
We may offer promotions, discounts, or special offers at our discretion. These are non-transferable, may change or end without notice, and cannot be combined unless stated. Offers apply only to new payments during the promotional period, are not retroactive, and may vary by region, time, or user group with additional terms.

3. Programme Fee Refunds
(A) Pre-Programme Withdrawal - Full Refund (Minus Enrolment Fee):
Changed your mind before we kick off? No problem - just let us know and we’ll refund 100% of the Programme Fee, minus the non‑refundable Enrolment Fee set out in clause 2.

(B) First-Session Withdrawal - Full Refund (Minus Enrolment Fee):
Give the first session a try, and if you feel the programme isn’t quite right, simply withdraw before the second session begins - we’ll still return 100% of the Programme Fee, minus the non‑refundable Enrolment Fee set out in clause 2.

(C) Second-Session Withdrawal - 75% Refund (Minus Enrolment Fee):
If you attend the first two sessions but decide to call it a day before the third, we’ll gladly refund 75% of the Programme Fee, minus the non‑refundable Enrolment Fee set out in clause 2.

4. Additional Refund Conditions
(A) Refund Processing Timeline:
Once a refund is approved, we’ll process it within 14 business days to the original payment method.
(B) Transfer of Enrolment:
If you’d like to defer your enrolment to a future cohort or transfer to another programme, refunds won’t typically apply. However, we’re happy to consider alternative arrangements at our discretion.
(C) Misconduct Clause:
We value a respectful and collaborative environment. If a participant is removed from the programme for misconduct, such as academic dishonesty or disruptive behaviour, they will not be eligible for a refund.
(D) No Guarantee of Outcomes:
Refunds can’t be granted for dissatisfaction with programme outcomes, such as skills gained, assignments completed, university admissions, employment opportunities, or business success. These outcomes depend on your individual effort, participation, and external factors beyond our control.
(E) Refund Waiver for Delivery:
Once the conditions outlined in clause 3 no longer apply, refunds won’t be granted under any circumstances, regardless of attendance or participation, unless specifically stated otherwise.
(F) Programme Cancellation by Us:
We reserve the right to cancel a programme as long as participants are informed at least one week before the scheduled start date. In such cases, affected participants will receive a full refund of their Programme Fee, unless they choose to transfer to another group or cohort - in which case, their payment will be treated under the same terms and policies as payment for new programme enrolment.

5. Exceptional Circumstances
If you experience extenuating circumstances (e.g., a medical emergency), please let us know. Refund requests in these cases will be reviewed individually at our discretion, and we may ask for supporting documents, such as a medical certificate or hospital record, to process your request.

6. Dispute Escalation
If you’re unhappy with our refund decision, you’re welcome to submit an appeal in writing within 14 calendar days of receiving the decision. Our management team will carefully review your appeal and provide a final decision within 14 business days. If you still feel the issue isn’t resolved, you may pursue dispute resolution as outlined in our Terms of Service.

7. Contact Us
If you have any questions or would like to request a refund, please contact us at team@hinkseylabs.com.